How can I help you?

I can help you create products that provide a delightful user experience. Collaborating with your team to build out the fundamentals for developing new propositions, evaluating business impact and measuring value creation.

Product Strategy

Creating a tailored approach that helps you map opportunities, analyse the viability of new propositions to priorities features, plan execution and measure the value created across products.

Using design to build a shared understanding what the experience should be like, and how each step on the roadmap is getting us closer to the proposition that delivers most user and business value.
Methods
  • Baseline & opportunity analysis
  • Business case development
  • Strategic planning
  • Value proposition measurement

User Research

Helping you uncover and map the complexities of customer needs and frustrations to guide your process for improving and creating products. Building out a systematic approach with your team to continuously evaluate new ideas and measure existing offerings.
Qualitative

Understanding the motivations behind user needs, frustrations and behaviours.

  • Usability testing
  • In-depth interviews
  • Task analysis
  • Concept testing
  • Unmoderated user studies
  • Cognitive walkthroughs
Quantitative

Understanding how users interact with the core dynamics that drive your product.

  • A/B testing
  • UX benchmarking
  • Web analytics
  • Longitudinal studies
  • Site structure studies
  • Search analytics

Interaction design

Creating concepts that provide clarity on direction and harmonize user needs and business value. Using a structured approach to provide robust and data driven design decisions.

Applying my technical know-how to ensure that designs are realistic, accessible and incorporate best-practices leveraging (open-source) technologies.

Methods
  • Concept development
  • Prototyping
  • Service design
  • Information architecture